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KnightLYNX has updated hours for the 2014-2015 school year! Click here to find out more.
For Public Records requests, please contact the OSI Communications Coordinator, David Oglethorpe, at David.Oglethorpe@ucf.edu.
The Office of Student Involvement is a highly visible office on campus. Because of our connection to the student body, our relationship with Student Government , and the number of programs and services we provide there is a reasonable expectation that we will receive a number of public records request inquiries during a given year. This guide is designed to help you better understand your role in providing excellent customer service when it comes to a publically requested document.
What is a public records request?
A public records request is a request to obtain a record produced or housed by OSI or SGA. The request can be either by email, verbally, written request, or any other communication medium. There is no established procedure for the requestor and the requestor does not have to give you a reason why they are asking or give you their name or contact information.
What is a public record?
While there are a myriad of items that are considered public records but for the purposes of this procedure a public record is any document that OSI produces that meet the requirements of the Florida Sunshine Law. Since we have professionals in the office trained in putting these records together so we comply with the laws both state and federal we ask that you not determine what a public record is and what is not. Your job is to inform others that the request has been made and let us take it from there?
Who can request a public record?
Well, anyone really. Public records are open to all citizens and NOT just to students, faculty, and staff. Make sure you are aware that ALL citizens have a right to examine our records. It is also important to note the citizen is under NO obligation to give you their name or contact information. You may ask to make our job of communicating with them easier but it is not a requirement.
How can they make a request?
There is no prescribed way so you may be contacted via walk in (usually most common), email, phone call, written note, you name it. Special note: Public Records Requests do NOT have to be in writing. So asking the citizen to put it down in writing is optional only and the citizen does not need to do that.
What do I do when a request is made?
First off, don’t panic. But once you get a request your job is to connect the requestor with one of our office public records designees who will then make sure the request is addressed. Under NO circumstances are you to hand over any documents. The requestor may try to say you are the custodian and therefore you must fill the request but in most cases that is simply not true. This is all you need to do:
Well, while it is not very nice, outside of direct threats, we work with people who are not happy every day. Handling this just like any other complaint with professionalism and good customer service is usually enough. With rare exceptions the requestor knows you are not in position to meet their every request so this should be a rare issue. If the requestor refuses to leave then invite the person to take a seat and welcome them to wait if they choose.
Is the procedure the same if I am working in SGA?
Pretty much, except you can refer the requestor to the communications division and they will follow the same procedure you have been trained on. This is important because the requestor may demand to speak to someone with SGA and if we can fill that request while still staying true to our procedure then that also increases our customer service.
Only that while a public records request can be a bit awkward, it is our mission to be a transparent organization and these citizens are exercising their rights so we should view this as a good thing. When we can help shed light on our programs and services, even in times of crisis, we are fulfilling our public service mission. But remember, you have NOT been designated as the public records designee so at no point are you to hand anything over no matter how much you are trying to help. If we all work together we can make the experience of requesting public records a pleasant and productive one.
The text message came midway through the third quarter of UCF’s historic, euphoric Fiesta Bowl victory over Baylor on New Year’s night.
Former Orlando Magic coach Stan Van Gundy was obviously enthralled.
“You watching UCF?” Van Gundy texted excitedly. “Wow, what a game.”
You can say that again.
Wow, what a game!
What a year!
What a team!
Van Gundy has no particular allegiance to UCF other than he is a sports fan in Central Florida, but he symbolizes what these Knights have done. They have done the impossible. They have, at long last turned Florida into a UCF state.
What do I mean by that? I mean that I know a ton of Gator fans who were loudly rooting for UCF against Baylor. I know many FSU fans who were proudly rooting for UCF. And, most importantly of all, I know thousands and thousands of UCF fans who are finally rooting for UCF.
“What a great season,” South Carolina coach and University of Florida icon Steve Spurrier said a few days ago. “Congratulations to UCF!”
“I love it, and I was rooting for them,” Florida State wide receiver and Dr. Phillips High product Kenny Shaw said in one of media sessions earlier this week at the BCS National Championship Game. “This is big for UCF.”
Read more here.
Fuel up and save on gas! SGA is partnering with Parking Services to run a shuttle service to Publix Super Market located at the University Palms Shopping Center. The Grocery Shuttle operates on Tuedays. Shuttles run every 45 minutes from 10 a.m. to 7 p.m. and will service the on-campus stops at Marketplace, Academic Village (Nike), Towers (front of CFE Arena), and Lake Claire. Final departure from Publix will be 7 p.m.
You can Track the Grocery Shuttle to see when it will arrive at your stop!
See more about the Grocery Shuttle on the Parking Services website.
Aug 23, 30
Sept 6, 13, 20, 27
Oct 4, 11, 18, 25
Nov 1, 8, 15, 22, 29